Full-Time Service Desk Agents
Job Description
Language Skills: should be bilingual (German + English), German minimum C2 level.
Required Skills, Competencies, Education or Experience:
Bachelor’s degree in Computer Science or a related discipline and at least 1 year experience in Information Technology, with a minimum of 6 months in programming/analysis, 6 or more months experience in an IT Operations role supporting applications and/or infrastructure
Excellent communication and consultative skills, and the ability to work effectively with client and IT management and staff.
Broad understanding of application development and support methodologies.
Strong understanding of the software development lifecycle (SDLC) process, project management, database technology, and operating system components of environments
Excellent analytical and problem solving ability
Demonstrated ability to establish and maintain working relationships with peers, clients and vendors.
Understanding of general IT standards, policies, best practices, guidelines, processes.
Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal client from various business organizations and lines of business, and IT management and staff.
Candidate must foster an inclusive work environment and respect all aspects of diversity.
Successful candidate must demonstrate and value differences in others’ strengths, perspectives, approaches, and personal choices.
Desired Skills, Competencies, Education or Experience:
Experience in application and infrastructure support.
Certifications related to application development and support (Primarily SAP) – Desired
Experience working with geographically dispersed teams of technical resources, consultants and vendors.
Other details
Operating windows – 24*7
Shift allowance – As per law of land
Sunday working – 1.5 times
Bank holiday – double rate
How to Apply
Interested applicant can send their CV to Srini.krish@i-q.co1006 total views, 0 today