• Job Location: Budapest – Pest, Hungary
• Job Type: Long term contract or Permanent (Both options available)
• Job start: ASAP
• Salary Rates: Market standard. No issues with rates for right candidate

+++ Please DO NOT Apply if you are not eligible for employment in Europe.
+++ Please DO NOT Apply if you can not join job before 3rd-October 

Here is Job Description:

• Job Title: IT Service Desk Analyst
• Location : Budapest, Hungary
• Job Type: Permanent
• Start date : ASAP
• Salary: 4800K – 5400K HUF/month

Mandatory Information:

• Looking for freshers / recent graduates in IT or related field having 0 – 2 years of experience.
• Native level of proficiency: Dutch / French / German +  English Speaking

Purpose of the position:

• Service Desk Analysts are providing first level multilingual application, network, server and device  support for an international customer.
• The candidate will provide service to the customer on hardware, software, network, server and device related questions, queries and issues.
• Candidate is end to end responsible for assignment of more complicated problems to the correct support groups within the project.
• Communication with the customer goes by telephone and email.

Tasks / Performance targets: 

Call and Incident Handling

•    Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
•    Assign unsolved cases to the appropriate IT teams.
•    Log all calls in the Helpdesk tracking database in English simultaneouslywith handling the call in native language
•    Instruct users on ICT processes

Knowledge management

•  Help to improve and implement new technologies, tools, processes and policies
•  Document new technical solutions
•  Document and share best practices and with other colleagues

Objective requirements (degree, technical skills, technical knowledge, experience, language skills):

• Typing skills (50 words per minute)
• 1+ Year experience in Call Center / Help Desk environmentOR Education at bachelor level
• Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
• Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook