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Full-Time IT Service Desk Analyst
Job Description
Looking for freshers / recent graduates in IT or related field having 0 – 2 years of experience.
Native level of proficiency: Swedish + English Speaking
Purpose of the position:
- Service Desk Analysts are providing first level multilingual application, network, server and device support for an international customer. (Native level of proficiency: Swedish + English Speaking)
- The candidate will provide service to the customer on hardware, software, network, server and device related questions, queries and issues.
- Candidate is end to end responsible for assignment of more complicated problems to the correct support groups within the project.
- Communication with the customer goes by telephone and email.
Tasks / Performance targets:
- Call and Incident Handling
- Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneouslywith handling the call in native language
- Instruct users on ICT processes
- Knowledge management
- Help to improve and implement new technologies, tools, processes and policies
- Document new technical solutions
- Document and share best practices and with other colleagues
Objective requirements (degree, technical skills, technical knowledge, experience, language skills):
- Typing skills (50 words per minute)
- 1+ Year experience in Call Center / Help Desk environmentOR Education at bachelor level
- Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
How to Apply
Send me updated CV at humanresourceservices@yahoo.com at the earliest and I wouold contact you..1167 total views, 0 today