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Full-Time Service Desk anlayst- Calls handling

Crown Global Solutions – Posted by recruit@crownsolution.com Budapest, Budapest, Hungary

Job Description

  • Assist users over the telephone with their reported tickets
  • Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
  • Own the ticket throughout its life cycle and ensure that all relevant information is captured (as per Quality guidelines), follow up the cases to ensure timely resolution
  • Analyze issues/requests and assigns to relevant functional teams

How to Apply

150 Positions are open. If you are intereted share your CV to recruit@crownsolution.com This is language specific roles. Who can speak anyone of the below language with basic IT Knowledge will be fit for this role.  
Danish
Dutch
English
Finnish
French
German
Italian
Norwegian
Polish
Russian
Swedish

Job Categories: Call Center / Customer Care. Job Types: Full-Time.

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