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Full-Time Service Desk anlayst- Calls handling
- Assist users over the telephone with their reported tickets
- Handle and document all incoming requests or incidents within the contractually agreed timeframes (Response SLA) in ticketing tool
- Own the ticket throughout its life cycle and ensure that all relevant information is captured (as per Quality guidelines), follow up the cases to ensure timely resolution
- Analyze issues/requests and assigns to relevant functional teams
How to Apply150 Positions are open. If you are intereted share your CV to firstname.lastname@example.org This is language specific roles. Who can speak anyone of the below language with basic IT Knowledge will be fit for this role.
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