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Full-Time Support Desk Analyst

Juliane/ Empiric Solutions – Posted by Empiric Budapest, Budapest, Hungary

empiric

Job Description

A fantastic job opportunity in Technology has arisen for German Speaking candidates with no experience to join a leading global IT Solutions company organisation, 100% full training will be given in a beautiful region of Hungary.

This job will provide successful candidates is an exciting future career in IT. Initial duration would be a 12 month contract, the project is expected to last 4 years. Successful candidates will be responsible for providing comprehensive Voice and Email support to its Customers.

This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service

Skills and Experience:

  • Excellent verbal and communication skills.
  • Team player
  • Strong work ethic

 

Key Responsibilities

 

  • Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
  • Follow-up/ update ticket for every call to ensure timely closure.
  • Call ownership, drive to resolution and communication with customer.
  • Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
  • Proactive monitoring & Perform documented Escalation process.
  • Troubleshooting on Application Support (Off Shelf or Customized)
  • Troubleshooting on Printers & MFD’s
  • Troubleshooting on VPN software and Collaboration tools
  • Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
  • Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

 

Job interviews are taking this week.

How to Apply

Juliane Wilhelm call me via +44 203 597 4475 send an e-mail with your CV to: juliane.wilhelm@empiric.com or send a message via LinkedIn: https://www.linkedin.com/in/juliane-wilhelm-4373a5129/

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: #it, customer, German, service, support, technology, and training.

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