Freelance Support, Helpdesk, servicedesk, Technical support
Job Description
Please find the detail job specifications-
Location is Budapest, Hungry
Language Skills-
• Dutch + English OR
• Swedish+ English OR
Service Desk/ IT Support Lead
• Playing the role of a mentor and Team Leader
• Should be able to deputise the role and responsibility of Assistant Manager if required
• Manage the designated Service desk, NOC or Remote support activities
• Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
• Alert/Event monitoring
• Ticket life cycle handling
• Co-ordination between customers, resolver groups.
• Incident handling and escalation management
• Desktop/Laptop on-site and phone support;
Printer/Fax support;
Backup system support;
-Updating current infrastructure;
Deploying new equipment;
• Experience of working in 24/7 environment.
Experience:
• 1-5 year or more experience in similar role.
• Experience on Desktop support, application support
How to Apply
Interested applicants can directly send their resumes to kavish.ayub@pyramidci.com or call directly at +44-020-7149-36491735 total views, 0 today