Full-Time Application Support Expert with Spanish

Job Description
Our prestigious multinational client with worldwide presence is looking for Spanish speaking Application Support Expert to their Budapest-based business service center.
Your responsibilities:
– Provide L1.5 support across a set of applications
– Talk to users for data collections/clarifications required for ticket resolution
– Work together with the team to ensure Incidents/ Service request resolution are managed within SLA
– Ensuring process/guidelines laud down are strictly adhered
– Perform code analysis, implement and promote code changes as required
– Handle incidents, application outages, perform impact analysis and implement bug fixes as required
– Perform root cause analysis, identify trends and ensure resolution of repeat incidents
– Collaborate, partner and actively participate in calls/discussions with other team members, end users and other support groups to ensure quick resolution of an incident
Our requirements:
– Higher educational degree obtained or close to closure
– Ability to work in teams of multicultural nature
– Excellent analytical and problem solving skills
– Customer and quality focus
– 2+ years of Experience in supporting application
– Fluent written and spoken English AND Spanish
– ITIL certification is advantage
What we offer:
– Exciting opportunity to be part of IT Transformation from current IT landscape to new & future IT landscape (Cloud, DevOps, Contiguous Integration & Continues Delivery, etc.)
– Competitive salary and cafeteria benefits; sport allowance, medical benefits
– Continuous personal and professional growth
– Reimbursable language courses
– Team events, Company events
– High value awards and recognition, annual bonus for top performers and annual salary review
– Superior office and work environment
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
How to Apply
Advantage at the application: Citizenship of the European Union or officially permitted to work in Hungary including the following documents:- Permanent Residence Permit Card
- Hungarian Address Card
- Social Security Card
- Tax Card
- Work permit for Hungary
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