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Full-Time Application Support Expert with Spanish

IT Career Hunter – Posted by IT Career Hunter Budapest, Budapest, Hungary


Job Description

Our prestigious multinational client with worldwide presence is looking for Spanish speaking Application Support Expert to their Budapest-based business service center.

Your responsibilities:

– Provide L1.5 support across a set of applications
– Talk to users for data collections/clarifications required for ticket resolution
– Work together with the team to ensure Incidents/ Service request resolution are managed within SLA
– Ensuring process/guidelines laud down are strictly adhered
– Perform code analysis, implement and promote code changes as required
– Handle incidents, application outages, perform impact analysis and implement bug fixes as required
– Perform root cause analysis, identify trends and ensure resolution of repeat incidents
– Collaborate, partner and actively participate in calls/discussions with other team members, end users and other support groups to ensure quick resolution of an incident

Our requirements:

– Higher educational degree obtained or close to closure
– Ability to work in teams of multicultural nature
– Excellent analytical and problem solving skills
– Customer and quality focus
– 2+ years of Experience in supporting application
– Fluent written and spoken English AND Spanish
– ITIL certification is advantage

What we offer:

– Exciting opportunity to be part of IT Transformation from current IT landscape to new & future IT landscape (Cloud, DevOps, Contiguous Integration & Continues Delivery, etc.)
– Competitive salary and cafeteria benefits; sport allowance, medical benefits
– Continuous personal and professional growth
– Reimbursable language courses
– Team events, Company events
– High value awards and recognition, annual bonus for top performers and annual salary review
– Superior office and work environment
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies

How to Apply

Advantage at the application: Citizenship of the European Union or officially permitted to work in Hungary including the following documents:
  • Permanent Residence Permit Card
  • Hungarian Address Card
  • Social Security Card
  • Tax Card
  • Work permit for Hungary
(Without the above application process may take much longer than usual due to visa administration) To apply please send your CV to and find us on Facebook and Linkedin!  

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: budapest job, customer support, it job, IT support, jobs in budapest, spanish job, and spanish support.

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