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Full-Time Systems Associate-Permanent-Budapest, Hungary

Winborough Technologies Limited – Posted by Ravi Nalli Budapest, Budapest, Hungary

Job Description

Role: Systems Associate – Service Desk / POS support – (171508)

Location: Budapest, Hungary

Role Type: Permanent

Desired Candidate Profile

• Looking for a dynamic, self-motivated individual with experience in managing a team of 15-20 providing Help Desk Support

• The candidate should have at least 8 – 9 years of experience in people and program management

• The ideal candidate should also have experience in managing the client relationship and managing deliverables under high pressure and within deadlines provided.

• LANGUAGE CAPABILITIES : German LOCATION : Budapest, Hungary

• Maintain an Incident Management System and Knowledge Management infrastructure and Knowledgebase

• Produce and Publish reports on the SLA and KPI

• Escalate support calls from restaurants to the appropriate 3rd party vendor managing the end to end lifecycle of the incident.

• To monitor performance of staff members according to the established monitoring standards.

• Maximize customer satisfaction through effective solutions delivery

• Time Management, Task Planning & Monitoring

• Communicate to the field on behalf of the Supplier Network

• manage major incident processes and communication

• Problem Management from the incidents logged and resolved

• To ensure conformance to quality specifications.

• To monitor performance of staff members according to the established monitoring standards

• Quality management of agents and incidents

• Availability for 24 x 7 Operations.

• Understanding of Service desk Management in the IT/Industry (Preferably ITIL) Background of managing Store IT of Quick Service Restaurant business will be an added advantage.

• Should have handled teams and should be responsible for People Management, Client Management, and Service Management

• Should possess excellent communication skills, inter personal skills, people/team management & strong leadership skills

• Problem Solving and Analytical Ability

• Should have good understanding of the ITIL Framework.

• Addressing Client Concerns, Escalation Management, SLA adherence, Process improvements

Qualifications

BE/BTech / BCA

If you are interested in this role please send your updated CV(word format) to sandeep@winborough.com or call me to my Desk :+44 (0) 20 8090 260

How to Apply

If you are interested in this role please send your updated CV(word format) to sandeep@winborough.com or call me to my Desk :+44 (0) 20 8090 2609

Job Categories: IT. Job Types: Full-Time.

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