Full-Time Systems Associate-Permanent-Budapest, Hungary
Job Description
Role: Systems Associate – Service Desk / POS support – (171508)
Location: Budapest, Hungary
Role Type: Permanent
Desired Candidate Profile
• Looking for a dynamic, self-motivated individual with experience in managing a team of 15-20 providing Help Desk Support
• The candidate should have at least 8 – 9 years of experience in people and program management
• The ideal candidate should also have experience in managing the client relationship and managing deliverables under high pressure and within deadlines provided.
• LANGUAGE CAPABILITIES : German LOCATION : Budapest, Hungary
• Maintain an Incident Management System and Knowledge Management infrastructure and Knowledgebase
• Produce and Publish reports on the SLA and KPI
• Escalate support calls from restaurants to the appropriate 3rd party vendor managing the end to end lifecycle of the incident.
• To monitor performance of staff members according to the established monitoring standards.
• Maximize customer satisfaction through effective solutions delivery
• Time Management, Task Planning & Monitoring
• Communicate to the field on behalf of the Supplier Network
• manage major incident processes and communication
• Problem Management from the incidents logged and resolved
• To ensure conformance to quality specifications.
• To monitor performance of staff members according to the established monitoring standards
• Quality management of agents and incidents
• Availability for 24 x 7 Operations.
• Understanding of Service desk Management in the IT/Industry (Preferably ITIL) Background of managing Store IT of Quick Service Restaurant business will be an added advantage.
• Should have handled teams and should be responsible for People Management, Client Management, and Service Management
• Should possess excellent communication skills, inter personal skills, people/team management & strong leadership skills
• Problem Solving and Analytical Ability
• Should have good understanding of the ITIL Framework.
• Addressing Client Concerns, Escalation Management, SLA adherence, Process improvements
Qualifications
BE/BTech / BCA
If you are interested in this role please send your updated CV(word format) to sandeep@winborough.com or call me to my Desk :+44 (0) 20 8090 260
How to Apply
If you are interested in this role please send your updated CV(word format) to sandeep@winborough.com or call me to my Desk :+44 (0) 20 8090 26092316 total views, 0 today