Full-Time Telecommunication Product Manager – Enterprise product – Connectivity
Job Description
Vodafone Hungary is looking for a
Telecommunication Product Manager – Enterprise product – Connectivity
colleague for its Enterprise Business Unit’s marketing team.
Role purpose:
To proactively increase revenue and penetration of all Connectivity products by using product, process and pricing elements of the marketing-mix and to develop and manage services and portfolio over their entire lifecycle.
The Enterprise Product Manager / Connectivity has an end-to-end responsibility for the dedicated Connectivity product management, developments and portfolio.
Main tasks:
- Product Leadership and Knowledge
- Lead product knowledge and training through the entire organisation to ensure all customer facing staff are fully trained to accurately explain product features and benefits.
- Proactively engage with segment teams to contribute to segment targets and direction.
- Support the Sales and Service teams as requested on product related issues such as customer events, customer complaint resolution and suggested product improvements.
- Pre-Sales support for Business Sales channels
· Market Analysis
- Lead virtual team to develop quality market, competitor, and customer analysis related to the relevant product.
- Identify key target markets and the relevant customer needs and wants. Initiate communication of products that are compelling to the target markets to ensure strong demand.
· Connectivity Product Portfolio Strategy and Planning
- Input to developing and implementing product portfolio aligned with the Group strategy and with the segments’ needs
- Based on strong foundations of Market Analysis, determine the product strategy and targets in alignment with Segment Strategy.
- Proactively contribute to the annual plan process and develop strategic and tactical marketing plans.
- Report the profitability and penetration performance of the product portfolio
· Forecasts and Performance
- Meet product revenue and market share goals.
- Provide reliable revenue forecasting and analysis for the relevant product(s) on a monthly basis and in line with commercial calendar
· Connectivity Product Lifecycle Management
- Closely track related activities of the competitors and the industry trends. Trigger actions and respond to the changes in the competitive environment
- Input innovative ideas and customer insights about new products to product development teams.
- Come up with innovative ideas to improve existing products. Initiate customer research, if necessary.
- Closely track related activities of the competitors and the industry trends. Trigger actions and respond to the changes in the competitive environment
- Follow quality and user experience of the proposition and drive improvement if necessary
- Phase out unprofitable and end-of-lifecycle products
· Product Quality and Customer Satisfaction
- Ensure product(s) deliver most recommended customer experience.
- Ensure fast product complaint resolution processes and procedures.
· Cross functional teamwork
- Support the sales team regarding Vodafone enterprise services (organize trainings, support in tenders, etc.)
- Align with other organization (particularly in the sales and customer service functions) to ensure that marketing strategies and activities are integrated with other parts of the business units.
· Global and External partners
- Establish strong relationships with equivalent product manager roles in Group and other OpCos & utilise learnings to improve local performance.
- Manage relationships with customers / suppliers / third parties through day-to-day contact, handling complex procedures
- Establish appropriate and commercially successful relationships between Vodafone customers & suppliers
Perform regular customer visits in order to gather feedback regards customer experience, Vodafone services and customers’ future expectations on services
Requirements:
· Advanced Product experience (2-5 years) in the telecommunications/IT/ISP industry.
· Sound working knowledge of mobile/wireless/internet solutions markets.
· Strong familiarity with core mobile services (i.e. Femtocell, roaming, CUG, Call Control, etc.)
· Understanding technology of fixed connection is an advantage (ADSL, cable, leased line)
· A successful track record in product marketing and management.
· Commercial negotiation experience.
· Experience in the development of business cases, product and marketing plans, proposals and solution packaging.
· Sound business judgments.
· Experience in working with a consumer and enterprise sales force and corporate clients.
· Experience in working with a consumer sales force and channel/distribution clients.
How to Apply
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