This job listing has expired and may no longer be relevant!
Full-Time HR Employee Support Representative (German or French speaking)
Job Description
Your job will be:
- Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Use systems to document and escalate as needed following the appropriate processes.
- Educate employees of HR Services and encourage self-service tools such as the HR Portal and other systems as needed.
- Research and resolve all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
- Probe cases to determine root cause of the issue or question in order to provide accurate answers.
- Identify and research incoming queries from employees.
- Ensure that documentation and employee requests meet the policy for each process.
- Utilize multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
- Work independently on most routine tasks.
- Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
- Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
- Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
Requirements:
- Minimum high school degree is required, HR Certification can be a plus
- Advanced knowledge of either French or German both written & verbal
- Additionally advanced English is also required,
- At least one year experience in customer services and/or human resources area is a must, experience in an HR Service Center / Contact Center Operation would be considered a benefit
- Excellent oral and written communication skills to answer employees’ queries effectively
- Excellent problem solving skills and strong customer service skills
- Strong organizational skills for tracking and documenting
- Attention to detail
- Ability to work both independentlyand in teams
- Proficiency in Microsoft Office applications
- Availability for full time employment starting from September
How to Apply
Please submit your applications on this website: http://www.manpower.hu/index.php/en/job/5811-1102211-hr-employee-support-representative or contact David Bárány at david.barany [at] manpowergroup.hu or +363018159131763 total views, 0 today