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Full-Time Accommodation Booking Assistant

Custom Tours – Posted by Custom Tours GmbH –  Budapest, Budapest, Hungary

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Job Description

Job Description:

POSITION TITLE: ­ Accommodation Booking Assistant

REPORTS TO: Purchasing Manager

 

DAY by DAY SUPERVISION: Accommodation Administrator
Weekly working hours: Full time

 

POSITION SUMMARY:

Under the supervision of Accommodation Administrator, the Accommodation Booking Assistant ensures groups reservations and accommodation in HB department through prompt,

effective and proper reservations service to achieve maximum rooms availability/revenue on assigned destinations.

Accommodation Booking Assistant DUTIES AND RESPONSIBILITIES:

  • Having knowledge of entire Reservation Procedures and System according to company’s and standards
  • Responsible for groups accommodations and reservations under Accommodation Administrator’s supervision
  • Handling of correspondence with AMs and After sales staffs
  • Review of reservations booked
  • Review RL and general arrival procedures
  • Responsible for given destinations under Accommodation Administrator’s supervision
  • Responsible for implementation of current and new accommodation policies and procedures
  • Responsible for inserting rooms group rates, info and group details both in system as in general correspondence and/or manual files
  • Work with Sales Department/ AMs in regards to accommodation requests and confirmed accommodation bookings
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations are equally knowledgeable
  • Keep accommodation booking requests/response time within 24-48 hrs
  • Coordinates group reservations activities with the Sales Department, Accommodation Administrator and Purchasing Manager
  • Follows up requests, bookings and update daily reservation status
  • Reviews no-show and cancelled reservations and processes charges according to company’s policy
  • Accomplishing general Group Reservations requested and needed renegotiation
  • Responsible for own weekly work schedule as informed by Accommodation Administrator
  • In general, perform any other office duties might requested by Accommodation Administrator advised within the accommodation department with previous knowledge of PurchasingManager

Previous Experience: 

1-2 years of experience as Hotels / Reservations responsible or Assistant in Reservations at any level or any equivalent combination of training / experience is desirable.

How to Apply

Applications to be sent to boris@customtours.ch

Job Categories: Tourism / Hotel. Job Types: Full-Time. Job Tags: Reservation.

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