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Full-Time Accommodation Booking Assistant

Custom Tours – Posted by Custom Tours GmbH Budapest, Budapest, Hungary


Job Description

Job Description:

POSITION TITLE: ­ Accommodation Booking Assistant

REPORTS TO: Purchasing Manager


DAY by DAY SUPERVISION: Accommodation Administrator
Weekly working hours: Full time



Under the supervision of Accommodation Administrator, the Accommodation Booking Assistant ensures groups reservations and accommodation in HB department through prompt,

effective and proper reservations service to achieve maximum rooms availability/revenue on assigned destinations.

Accommodation Booking Assistant DUTIES AND RESPONSIBILITIES:

  • Having knowledge of entire Reservation Procedures and System according to company’s and standards
  • Responsible for groups accommodations and reservations under Accommodation Administrator’s supervision
  • Handling of correspondence with AMs and After sales staffs
  • Review of reservations booked
  • Review RL and general arrival procedures
  • Responsible for given destinations under Accommodation Administrator’s supervision
  • Responsible for implementation of current and new accommodation policies and procedures
  • Responsible for inserting rooms group rates, info and group details both in system as in general correspondence and/or manual files
  • Work with Sales Department/ AMs in regards to accommodation requests and confirmed accommodation bookings
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations are equally knowledgeable
  • Keep accommodation booking requests/response time within 24-48 hrs
  • Coordinates group reservations activities with the Sales Department, Accommodation Administrator and Purchasing Manager
  • Follows up requests, bookings and update daily reservation status
  • Reviews no-show and cancelled reservations and processes charges according to company’s policy
  • Accomplishing general Group Reservations requested and needed renegotiation
  • Responsible for own weekly work schedule as informed by Accommodation Administrator
  • In general, perform any other office duties might requested by Accommodation Administrator advised within the accommodation department with previous knowledge of PurchasingManager

Previous Experience: 

1-2 years of experience as Hotels / Reservations responsible or Assistant in Reservations at any level or any equivalent combination of training / experience is desirable.

How to Apply

Applications to be sent to

Job Categories: Tourism / Hotel. Job Types: Full-Time. Job Tags: Reservation.


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