Full-Time Client Service Payroll Specialist
Job Description
Role: Client Service Specialist
Reports To: Service Centre Manager
Location: Budapest
SafeGuard World International (SGWI) is an international payroll provider specialising in international payroll outsourcing, with clients like FedEx, Dow Jones and P&O Ferries. Customers outsource to us to reduce the stress of managing in house payroll and benefit from our external expertise to pay their staff accurately and on time, every time. It really is an exciting time to join our journey; we are rapidly growing company with great clients and great opportunities for those that are looking for the next step. We are passionate about what we do here at SGWI and we want our people to share in that passion.
Role Overview:
SafeGuard World International is an International Payroll company specialising in global payroll outsourcing.
As a Client Services Specialist you will have the ability to engage with clients requesting assistance with international payroll processing in a fast pace environment. This role will be responsible for ensuring timely response, follow through, and resolution of client inquiries, coordination of payroll processing activities, delivery of client communication, and planning/oversight of client related changes.
In this role, you would perform these Key Job Responsibilities:
• Act as primary day-to-day contact for assigned clients
• Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction
• Managing inquiries from clients, internal regional service centres and local offices via our case management tool
• Ensure proper and complete interpretation of client inquiries and related communication to reduce the amount of time to provide a resolution
• Responsible for responding and resolving queries in line with Service Level agreements
• Develop and drive action plans and root cause analysis reports for issues, as required.
• Develop and demonstrate subject matter expertise in a multi-national payroll environment
• Responsible for the quotation process for client ad-hoc services
• Provide support to global payroll operations teams to ensure accurate and timely client delivery; manage and drive client payroll deadlines at all times
• Coordinate and communicate operational and system related changes externally and internally to ensure effective application in client environments
• Provide World Class service to external and internal clients
• Produce monthly KPI Reports
• Contribute and maintain content within Knowledgebase
To be successful in this role, we are looking for a candidate with these Key Skills and Experiences:
• Must have minimum 1-3 years payroll or accounting experience
• Experience in multi-national shared service environment preferred
• Exceptional verbal and written communication skills
• Cooperative and professional attitude at all times
• Must be able to demonstrate problem solving and analytical skills
• English primary language essential however other fluent language skills highly desirable
• Ability to work in a fast paced environment subject to strict deadlines
We offer a fun and challenging work environment with competitive compensation and benefits. Qualified individuals are encouraged to apply.
Learn more about our journey to become the world’s principle payroll provider, how our passion keeps us going strong and how we are helping a mix of high-growth and Fortune 500 companies, please visit our Website at http://www.safeguardworld.com
Work Hard. Be Caring. Stay Passionate. Make History. Enjoy the Journey!
How to Apply
Qualified individuals are encouraged to apply at the following link: http://sgwi.force.com/fRecruit__ApplyJob?vacancyNo=VN3511706 total views, 0 today