Full-Time CUSTOMER CARE AND AFTERSALES MANAGER (UKRAINE & NEW MARKETS)
Job Description
CUSTOMER CARE AND AFTERSALES MANAGER (UKRAINE & NEW MARKETS), BASED IN BUDAÖRS
One of the world’s biggest automotive companies is seeking a Russian & English speaker expert candidate to work as a Customer Care and Aftersales Manager (Ukraine & New Markets) in Budaörs.
MAIN RESPONSIBILITIES:
- Responsibility for overall Aftersales Field Operations in Ukraine & New Markets
- Leading Customer Experience, P&A Sales & Marketing activities in the region
- Monitoring and controlling Revenue Management process and Sales Incentive budget spending effectiveness
- Driving improved customer satisfaction, ensuring world class customer ownership experience
- Participating in Europe Aftersales budget and business planning process
- Coordinating AR network activities, monitoring AR performance, observing improvement plans
- Developing motivated, dedicated and skilled field team
PROFESSIONAL & PERSONAL REQUIREMENTS:
- University/College degree. Technical or commercial specialization preferred
- 5+ years of relevant experience in the field of engineering, automotive market, commercial or technical field operations
- Excellent command of written and spoken RUSSIAN and ENGLISH language
- User-level MS Office and Outlook skills
- Management & leadership skills
- Communication & Team Player
- Customer focus & Quality orientation
- Problem solving / analytical capabilities
- Managing the jobs & results orientation
- Proactive attitude
CCA MANAGER UKRAINE & NEW MARKETS (based in Budaörs)
One of the world’s biggest automotive companies is seeking an expert candidate to work as a Customer Care and Aftersales Manager (Ukraine & New Markets) in Budaörs.
Main responsibilities:
- Manage Aftersales field operations:
- Ensure regular scheduled visits
- Monitor ARs performance and results: Parts sales, Material management (availability, inventory levels and turns, etc.), Warranty performance based on RIP and WAIT processes, SSS
- Pay a special attention for recall / rework campaigns, assuring ARs active participation for country target achievement & Aftersales programs
- Initiate and monitor improvement and escalation action plans
- Ensure proper warranty control processes in the field, (including spot checks of warranty claims, parts scrapping, etc.)
- Manage development of Authorized Repairer (AR) network according to local legislation
- Ensure proper handling of customer complaints and technical cases
- Perform role of Ukraine & New Markets liaison with European Aftersales:
- Ensure proper communication to ARs
- Provide feedback to European Aftersales, including: Reporting (including technical product reports, e.g. FPR), Customer / technical cases, ARs issues
- Ensure support, co-ordination, implementation and monitoring of Aftersales initiatives
- Initiate and propose Aftersales initiatives. Provide input to European Aftersales initiatives including local market research, AR input, etc
- Co-ordinate and implement approved Aftersales initiatives: Ensure ARs commitment and active participation, Ensure proper program communication using available communication material and approved media communication, Monitor results and take corrective action if needed
- Ensure support, co-ordination and monitoring for Revenue Management activities
- Maintain close contacts with Sales and Marketing team of the region to ensure effective co-operation and consistency in ARs relations
- Ensure a proper and legally correct spend of the Aftersales Budget and support European Aftersales budget & business planning process
- Ensure compliance with internal policies, procedures and local law. Ensure that applicable process controls are in place
- Support auditors in performing Dealer/AR audits
- Develop motivated, dedicated and skilled team of field personnel capable to cope with stretch targets and intense workload
Professional & personal requirements:
EDUCATION: University/College degree. Technical or commercial specialization preferred.
PROFESSIONAL EXPERIENCE: 5+ years of relevant experience in the field of engineering, automotive market, commercial or technical field operations.
COMPETENCIES NEEDED:
- Management & leadership skills
- Communication & Team Player
- Customer focus & Quality orientation
- Problem solving / analytical capabilities
- Managing the jobs & results orientation
- Proactive attitude
LANGUAGE SKILLS: Excellent command of written and spoken RUSSIAN and ENGLISH language.
COMPUTER LITERACY: MS Office and Outlook
How to Apply
To apply, please, send your English application to the email address lilla.peto@rasshungary.eu.2592 total views, 0 today