Full-Time Demand Management Specialist
Job Description
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.200 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 1500+ Vodafone Enterprise Customers around the world
Join our team as a:
Demand Management Specialist
Role purpose:
To provide overall governance of demand management, to ensure the quality of end to end demand management process. To liaise between customers and the solution groups. To act as the single point of contact until the end of the demand lifecycle. To track and push the approval of the demands and the solution of the customer requests. To investigate standard solutions and potential external solutions. To manage customer demand projects fully or partially and make status reports to the Steering Committee.
What you will do :
- Drives the demand management process and ensures that demands are captured, assessed, costed and are implementable/ scalable with agreements on delivery commitments made by the implementation and operations teams
- May coordinate transition and implementation projects as well
- Drives the prioritization of demands
- Highlights any arising risks, provides mitigation plan, also brings any issues up and applies problem solving techniques to resolve them
- Examines local standard solutions, and also looks for solutions externally. Makes proposal for 3-4 alternative technical solutions.
- Engages with 3rd parties and (internal and external) IT teams
- Tracks the demand process from the idea of a request until the functionality is delivered to the business
- Identifies and communicates any deviation from the demand management process, defines and implements corrective actions
- Creates and manages measurement systems to track utility and profitability of changes
Requirements:
- 5-8 years’ experience in project/ process/ change management
- Strong business English language skills
- Experience of an IT methodology or process model (e.g. ITIL)
- Strong problem solving skills
- Project management methodology certification (Prince2) is an advantage
Why should you join us:
· We provide working assets as laptop and mobile phone with Vodafone RED subscription
- Unravel your continuous process improvement mind-set – new ideas are always listened to
- Internal coaching/mentoring culture
- Internal career opportunities
- Possibility to work from home
How to Apply
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