Job Description

• Interact with numerous computer platforms in a multi-layered client server
environment
• Ensure desktop computers interconnect seamlessly with diverse systems including
associated validation systems, file servers, email servers, application servers, and
administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and networking
problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment
• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2010
and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Develop trends by monitoring and analysing incoming calls, problems and support
requests
• Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution
lists on Exchange 2010
• User account administration, i.e., account creation and management and password
resets on Active Directory
• Use diagnostic tools to troubleshoot problems associated with network connectivity,
and workstation hardware/software
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the
Desktop Support Administrator
• Escalate issues and involve experts wherever required in order to resolve issues as
quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Operates within, enforces, and suggests modifications and additions to desktop
standards and guidelines

How to Apply

Send your CV together with your application! Application criteria: Excellent business level English and a near native level of German, French Italian, Spanish, Dutch or Russian Relevant work experience is required. Experience is supprot is an advantage

Job Categories: IT. Job Types: Full-Time. Job Tags: desk, desktop specialist, desktop support, EUC, helpdesk, it, Level 2, service, and support.

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