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Full-Time Dutch speaking customer service representative

IT Career Hunter – Posted by IT Career Hunter Budapest, Budapest, Hungary


Job Description

Our prestigious multinational client with worldwide presence is looking for IT customer service representatives with Dutch + English language knowledge to their Budapest-based business service center.

Your responsibilities:

– Receive end user calls and web tickets
– Provide First Level Service Desk support to the employees of the customer
– Ticket creation, categorization and prioritization
– Ticket escalation to respective support group
– Incident resolution and recovery ticket closure
– Responsibility for following up on tickets logged
– Responsibility for keeping the end user informed of the status of their incident tickets
– Taking part in any trainings and coaching sessions

Our requirements:

– High level Dutch and English language skills
– Flexibility to work in shifts
– Customer orientated, a good listener and asks competent and well directed questions
– Ready to learn new applications and solutions and has quick learning ability
– Reliable, open, communicative personality who works well within a team and has accurate work habits

What we offer:

– Competitive salary and cafeteria benefits; sport allowance, medical benefits
– Continuous personal and professional growth
– Reimbursable language courses
– Team events, Company events
– High value awards and recognition, annual bonus for top performers and annual salary review
– Superior office and work environment
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies

How to Apply

Advantage at the application: Citizenship of the European Union or officially permitted to work in Hungary including the following documents:
  • Permanent Residence Permit Card
  • Hungarian Address Card
  • Social Security Card
  • Tax Card
  • Work permit for Hungary
(Without the above application process may take much longer than usual due to visa administration) To apply please send your CV to and find us on Facebook and Linkedin!

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: #English, #it, agent, customer center, dutch, service desk, and speaking dutch.

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