Responsibilities include:

• Developing and managing a team of about 10
• Implementing and improving processes, ensuring effective order entry and Customer Service.
• Defining, measuring and reporting KPI targeted to improve Service levels
• First line support for Customer enquiries
• Supporting Sales teams and assisting them on Commercial issues (claims, returns, etc.) and business development (new customers, new contracts, etc.)
• Pro-active in identifying commercial opportunities and generating sales
• Liaising with EMEA Central Distribution Centre in Germany for all orders and shipments
• Liaise with EMEA Central Supply Chain for all kitting and special packaging requirements
• Supporting Finance in maintaining and controlling pricing, promotions, and margin controls
• Ensuring audit trail and escalation of issues according to company policies
• Supporting Marketing team in all POS and Marketing materials purchases
• Rolling out SAP across the region with the support of the Finance and Central team

Experience/Skill set required:

• Prior CS management experience in a mid-size company, preferably in the Professional and Consumer Goods industry
• Proven record of managing and developing a team and KPI’s successfully
• Experience and knowledge of SAP
• Fluent in English. Polish and Russian speakers preferred
• Place of residence in Budapest or willingness to relocate
• Detail orientated, numerically strong and problem solving skills
• Desire to drive change and add value both from an operational and financial perspective

We offer:

• opportunity to work in a company that is a leader in its branch
• attractive salary
• wide social benefit package (i.e. private medical care, life insurance)
• opportunity for professional development through a number of training, also international