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Full-Time Experienced customer service position for Flemish speakers
Job Description
- Fluency in Flemish and English
- Minimum 1 year relevant experience
- College or university degree
Key Accountabilities
- First point of contact for telephone based enquiries, from retail consumers
- Communication of changes to channel of trade, store closures, essential maintenance work and Disposals to 3rd Parties and internal departments
- Database maintenance
- Interact with consumers in a professional, friendly and efficient manner
- Provide accurate information to both business customers and consumers through the correct use of all information technology systems
- Managing general enquiries
- Facilitating the Telecommunication support to sites
- Carrying out general administration
- Communicating internal messages to Retail sites
- Managing small suppliers to the stores
Requirements
- College or university degree
- Minimum 12 months previous experience on the field of customer service
- Must demonstrate a strong understanding of customers’ needs / behaviours
- Excellent written/oral communication skills in Flemish AND English and ability to build effective working relationships
- High Level of IT proficiency in Microsoft packages
- Highly motivated
What we offer
- Competitive salary and benefits
- Multinational working environment
We are building up a Flemish speaking customer service team, so if you have a friend who might also be interested in the position, you can take him or her with YOU!
Applications of persons with disabilities are also welcome.
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