Are you looking for an opportunity to continue your career at a prestigious multinational company? Are you passionate about customer care? If so, this could be a perfect chance for you to be a part of a friendly, enthusiastic and professional team.

Tasks:

• Responsible for managing customers’ portfolios;
• Full responsibility for order receipt and handling, following up on samples and complaints, complex order entry, following work processes
• Actively participate in problem solving
• Anticipate customer expectations and identify best solution or alternative
• Actively contribute to the business goals & strategy
• Differentiate between customer expectations and the company’s offer; chooses the best cost-effective solution
• Strong interface with sales and customers, with supply chain on product availability and with carriers and logistics to follow up on material flow and documentation.

Requirements:

• Bsc or Msc degree in Commerce or Economics or Logistics;
• Fluent in German and very good command of English;
• At least 0,5-2 years of experience in order to cash/order management or processing/supply chain/customer care / customer service;
• Organization and multi-tasking skills;
• Work independently in an integrated team and communicate with diverse groups of people across all levels and cultures;
• Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers;
• Ability to manage conflicting priorities, prioritizing both customer and company/business requirements while acting in a professional manner and proactively address customer issues and identify areas for improving profitability;
• Strong, mature teamwork skills, and a desire to work within a team environment.
• Ability to work under pressure and heavy workload.

Advantages:

• Working knowledge with SAP;
• Experience in SSC/BSC environment.

Budapest, III. district