Job Title: Helpdesk Support
Job Type: Permanent
Job Location: Budapest, Hungary

Job Description:•

GERMAN  & ENGLISH LANGUAGE EXPERT.

Skills/Qualifications:•             The ideal candidate should be a from ITES background having fine knowledge about technical helpdesk support and minimum 3-4  year experience with the same and open to 24*7 work environment.

•             Extended PC Support, with good knowledge of desktop PC components, Good Hands on knowledge on Hardware’s.

•             Good knowledge on software installation

•             Knowledge of restaurant POS systems would be preferred

•             Operating System Support,

•             Knowledge of MS Office, Linux, windows

•             Basic Networking Concepts (CISCO/CCNA certified preferred)

•             Analytical & Reasoning  & Email etiquettes.

•             Excellent Communication Skills – Written & Verbal (Neutral).

•             Team Player & Good Interpersonal Skills

•             Self-motivated individual with experience in voice based projects  providing Help Desk Support (IT)

•             The candidate should have an exposure to both call handling and Incident Management

•             The candidate should have exposure to outbound B2B interaction and support.

•             The ideal candidate should have very good knowledge of technical helpdesk support functions

•             Customer service and technical troubleshooting.

•             Exceeding call quality and efficiency standards.

•             Adherence to Process, Policy & Procedures

•             Meeting and exceeding client SLA

•             Maintain and support applications and their operating environments (24×7 coverage with rotating on-call duties)