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Full-Time Installation Service Engineer
Job Description
Major responsibilities:
- Performs client-site servicing, repair and/or installation of company product(s).
- This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
- Provides basic and routine servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently at all times.
- Works under limited direct supervision.
- Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
- Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.
- Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.
- Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products.
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.
- Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
****This role requires willingness to global travel extensively (80-90%) and prepared to work normal and non-normal hours as required
Experience and skills:
- High School Degree or equivalent
- 0 – 1 year of relevant experience
- Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
- Knowledge of and professional technical experience with micro-computers/PC based systems
- Customer focused attitude
- Articulate and skilled in interpersonal communication
- Fluency in the local language and in English, both written and spoken
Other Desired Skills and Knowledge
- Basic computer usage and debugging skills
- Fundamental knowledge of networks and networking techniques
- Basic understanding of imaging systems
How to Apply
Interested candidates should apply directly to Veronica.O'Riordan@varian.com
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