Full-Time IT Support Analyst for Oracle PL/SQL and .NET support
Job Description
Our company:
Working Capital Solutions (WCS) leverages the financial solutions and industry expertise of GE Capital. The Budapest team provides credit and collections services through five Centers of Excellence and over 15 locations globally.
Our achievements reflect a culture of meritocracy where every employee can be a leader. We believe that when one person grows and improves, we can all grow and improve, as we continue to meet and anticipate the needs of customers around the world. WCS is committed to employing a diverse workforce throughout the world, and to providing all employees with opportunities to reach their growth potential and contribute to the progress of the communities we serve.
Position Title: IT Support Analyst
Role summary: GE Working Capital Solutions has built a patented Accounts Receivable system (GECARS). GECARS consolidates accounts receivable transactions for GE in a single A/R system. As a member of the global GE WCS team, you will be primarily responsible for providing support to this application, which is the servicing application used to manage Accounts receivables for GE businesses. You will build subject matter expertise; support the break fixes, review open tickets on a daily basis and resolve them as per SLAs.
As IT Support Analyst you will:
- Build functional knowledge of GECARS application and related interfaces. Manage incidents/service requests to meet business SLAs
- Work closely with local users on issue resolution and provide best in class customer experience
- Act as a liaison between IT and local business leaders to share the upcoming application changes/maintenance and potential business impact related information
- Develop in-depth knowledge of GECARS integration process and client setup module
- Report incidents status to the Senior leadership team on a regular basis
- Look for process improvement opportunities to reduce the open tickets volume
- Provide ongoing post deployment support
- Ensure proper Knowledge transfer
Key Requirement:
- Oracle PL/SQL and .NET
Qualifications/Requirements:
- Bachelor Science Degree in Computer Software Engineering or Computer Science
- Minimum 4 years work experience, out of which at least 1 year of experience in support role
- Minimum 2 years of experience in developing large scale web applications using ASP.Net
- Exceptionally strong knowledge in .net framework, Oracle PL/SQL, Oracle RDBMS and good exposure to the version control tools. Well versed in PL/SQL.
- Domain knowledge of either accounting and/or financial applications in the accounts receivable module is a plus
- Working knowledge of HTML/CSS/Ajax, Web Services, ASP, Microfocus COBOL, VB, UC4 and Unix scripting
- Good understanding of SDLC methodologies
- Ability to write complex queries and do performance tuning
- Understanding of architectural and design principals and methodologies, including: OOA, OOD, service oriented architecture, n-tier architecture
- Experience working with offshore support resources
- Able to work well independently with minimum supervision
How to Apply
Please submit your resume through www.gecareers.com (2039583, “IT support specialist”) to be considered for this job opening.1717 total views, 0 today