Full-Time RCC Scheduler (with fluent German and English) – Well paid salery!
Job Description
RCC Scheduler
(with fluent German and English)
Role Purpose:
As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.
Key Responsibilities/Outcomes:
Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.
Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.
Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.
Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.
Key Qualifications:
· Fluency in German + some spoken and written English
· Good working knowledge of MS Office (Word, Excel, Outlook)
· Knowledge/experience of PC systems & components
· Experience of incident logging systems is an advantage
· ITIL qualification is an advantage
Job Specific Skills:
· First class customer service skills
· Ability to work under pressure
· Excellent interpersonal skills
· Strong negotiation skills
· Strong problem-analysis skills
· Excellent verbal communication and good written communication
· Methodical and organized with attention to detail
IMPORTANT:
As there are new positions opened and filled there is no guarantee that the language you speak is currently required (Means the time you write me and I reffer you to the HR of the Company I am working with).
Anyways I can reffer you to the HR which will save your CV/Data for 1 year and contact you in case there is a position that fits you.
The payment is really good for Hungarian conditions!
If you are interested I will need the following from you:
Please submit JUST ENGLISH CV’s!
– Your CV in the EU “Europass” Format http://europass.cedefop.europa.eu/europass/home/vernav/Europass+Documents/Europass+CV.csp
– Your Up-to-Date Mobile phone or Phone Number
– Your email address which I receive anyway when you’ll contact me.
Please contact me with your CV attached “justacreativewill[at}gmail.com”.
Best Regards, Danilo
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