Full-Time IT Service Desk Agent
Job Description
Day to Day Work
French/German/Russian/Italian/Turkish/Czech/Polish/Romanian/Arabic speaking IT Service Desk Agents in Budapest
Role Purpose:
Provide technical support over the phone and via e-mail to external, corporate end users calling with IT-infrastructure problems who require assistance in using their systems or applications.
Key Responsibilities/Outcomes:
– To troubleshoot, diagnose and correct technical faults, using technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
– Responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored.
– Working together with colleagues to share information, collaborate on problem solving and identify major service issues.
– Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
Key Qualifications:
– Fluency in English
– Native/close to native knowledge of any of the above mentioned languages
– Working in shifts between 6.00 am and 8.00 pm in case of full time or part time
– Experience in a telephone technical support position, giving support to end-users
– Considerable familiarity with MS Office particularly and the Windows environment in general
Job Specific Skills:
– Stress resistant, experience in dealing with a novice and /or low-skilled customer base and able to impart knowledge at various levels
– Aptitude for quick learning of technical and procedural topics; a self motivating and self-learning work approach
– Ability to work on multiple, dissimilar activities simultaneously;an analytical mind and excellent team player
Closing Statement
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.
How to Apply
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