Full-Time Systems Associate (Service Helpdesk)
Job Description
Job Details:
Job Role: Systems Associate (Service Helpdesk)
Job Location: Budapest, Hungary
Job Type: Permanent
Job Description:
• Skill: Helpdesk requirement (Speaking Language – French (Mandatory) & English (MUST) and German (Good to Have))
Requirements:
IT Service Desk or relevant IT experience: at least 1 year
• Extended PC Support, with good knowledge of desktop PC components
• Preparation of reports and presentations
• Good command and understanding on ticketing tools and processes
• Understanding of basic network configuration principles
• Escalation handling
• Managing additional administrative tasks assigned by manager
• ITIL awareness
• Analytical & Reasoning & Email etiquettes skills
• Excellent Communication Skills – Written & Verbal
• Team Player & Good Interpersonal Skills including Self-motivation
• Adherence to Process, Policy & Procedures
• Meeting and exceeding client SLA
• Working in shifts in 24x7x365 operation
Good to have:
IT Service Desk or relevant IT experience:
• 2-3 years’ Experience in supporting Starbucks, Subway, Burger King
• Advanced network configuration skills
• Knowledge of backend (Inventory) system like ESS (Employee Scheduling System)
• Database configuration knowledge
• Concepts of CISCO CCNA
• ITIL V3 Foundation certification
• Project activity coordination skills
• Exceeding call quality and efficiency standards
If interested, Please send me your updated CV (word document) to ravi@winborough.com or call me on my desk number: +44 (0) 20 3004 8706.
How to Apply
If interested, Please send me your updated CV (word document) to ravi@winborough.com or call me on my desk number: +44 (0) 20 3004 8706.1449 total views, 0 today