Job Description

You must have english language skills:

This is a support engineer role based in Budapest

Job Description:

1.     Record and classify received LIVE defects (on JIRA) in the automation workflow for Incident Management and undertake an immediate effort in order to restore the failed Automation service as quickly as possible

2.     Assign unresolvable LIVE defects to appropriate second line support group and track them to closure

3.     Understand Business rules and Automation tasks configured in Resolve (service orchestration tool )

4.     Keep users informed about their LIVE defect status at agreed intervals

5.     Resolve LIVE defects or co-ordinate with second line group to resolve LIVE defects within the specified Service Level Agreements/Operational Level Agreements

6.     Provide necessary support to the second line support group to fix LIVE defects or any updates necessary in the Workflow Design

7.     Own all LIVE defects throughout the lifecycle

 

Skill set –

1.       Incident Management process flow

2.       Basic Java/Groovy knowledge

3.       Resolve tool training

 

How to Apply

if you are interested - please send your cv to jobs@vestaconsulting.co.uk

Job Categories: IT. Job Types: Full-Time. Job Tags: customer service, incident, support, Technical support, and workflow management.

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