Full-Time Customer Service Specialist
Job Description
Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?
We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.
Agoda Company Pte Ltd is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Agoda is part of Priceline.com (Nasdaq:PCLN). Agoda’s network includes more than 250,000 hotels worldwide. The multinational staff of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.
Main Responsibilities:
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual and team goals (KPIs)
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
Required skills:
- Fluent German/Spanish/Italian/French
- Fresh graduatesare welcome to apply. Experience in call center, hospitality, or travel industries are highly advantageous
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts, public holidays, and weekends
- Ability to work in both a team environment and independently
- Demonstrate high degree of integrity and confidentiality
What we offer:
- 5-day work week
- Competitive salary
- 4 weeks paid training
- Discounted hotel accommodation; anywhere in the world
- Exposure to travel industry
- Career advancement opportunities at any of our office locations globally
- Work culture: balance in work and life
- Work environment: multinational
- Dress code: smart casual
- Strategic office location at City Centre
How to Apply
Apply by sending you CV to konrad.klusek@collabera.com1353 total views, 0 today