Job Description

 

• Are you native Dutch or speak the language fluenty?
• Do you have experience as a team leader?

For the Customer Service Center of our international customer, we are looking for an experienced Team leader with fluency in Dutch.

 

Requirements:

• Have higher level education,
• 1-2 years experience earned on customer service field as a team leader (managing at least 5 people)
• Native Dutch or speak Dutch and English fluently
• Like to communicate with customers via phone
• Good people management skills

Tasks:

• Customer Complaint Resolution – handling/transferring customer calls
• Document Control and handling – Document management competence
• Improving customer satisfaction
• handle the escalated cases
• daily coordination of team members
• track the performance of the team members and communicate with them at 1-2-1 meetings
• back up the team members
• participate in the execution of projects related to process
• Provide weekly monthly updates to the partners/ supervisor/ manager

Job Categories: Call Center / Customer Care. Job Types: Full-Time.

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