Full-Time Customer Success Manager
Job Description
Want to help improve how businesses communicate with video? Are you passionate about media, tech and startups?
Flikli Animated Productions is currently seeking a Customer Success Manager to join our busy animation studio. Flikli is a fast-growing studio producing animated explainer videos for a wide range of international customers. If you are an awesome salesperson and problem solver, and want to join one of the best studios in the industry, contact us.
Job Purpose: To create a portfolio of client accounts and monitor the ongoing activities related to them.
Key Responsibilities: In consultation with the Studio Director, Marketing Manager, and Founders;
Sales generation
- Create and send offers/proposals,
- Manage existing accounts and establish new accounts by planning and organising daily work schedule to call on existing or potential clients,
- Develop and adjust sales presentations depending on the client,
- Liaise with marketing department on campaigns and other initiatives,
- Submit activity reports, including daily call reports, weekly work plans, and monthly performance analyses.
Production monitoring and client management
- Establish relationships with new clients and maintain and nurture business relationships with existing clients,
- Manage, review production progress and deliver the client’s projects,
- Maintain regular contact with clients and keep them informed about relevant developments related to their projects,
- Resolve customer complaints by investigating problems, developing solutions and making recommendations to management.
Administration
- Ensure accurate record keeping and information management,
- Track client invoicing and payment,
- Suggest changes in products and service based on acquired market knowledge,
- Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks, participating in professional societies, etc,
- Address problems to supervisors and ask necessary questions,
- Other tasks assigned by supervisor.
Required experience and skills:
- 2+ years of sales experience in a similar role,
- Excellent oral and written communication skills,
- Native level English skills,
- Work well under pressure, maintain heavy workload and work to deadline,
- Flexible, organised, self-motivated and professional in demeanor,
- Motivated and motivating team player.
The successful applicant will have permission to work in Hungary and is expected to start no later than July 1, 2013 (possibly sooner).
To apply for this position you must submit (by June 18, 2013) an English resume, cover letter, contact information for two professional references and your salary expectations.
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