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Full-Time Desktop Support Technician

Celergo an ADP Company – Posted by adptrabajos Anywhere

Job Description

A financial service company is looking for a Desktop Support Engineer with advanced knowledge of MS Excel. The ideal candidate must have a wide knowledgebase including end-user support, small business networking, Active Directory and basic server technologies used by small businesses.

Preferred Experience:

  • 1-2 year experience of providing end user IT support
  • Some exposure to Windows System and Network Administration

Key responsibilities include:

  • Reset passwords, unlock accounts, create new accounts, and give permissions to various systems.
  • Provide desktop support to users – Windows 7, Word, Excel, Outlook, Adobe Reader, Internet Explorer, VPN, printers, mobile devices, etc.
  • Test and image desktops/laptops
  • Maintain, analyze, troubleshoot software and hardware peripherals
  • Onboarding/Offboarding users
  • Perform basic Active Directory tasks (create/delete users, password, account lockouts, distribution lists, folder permission, etc.)
  • Participate in IT maintenance (server patching, backups)
  • Provide technical expertise in assigning projects and related initiatives to enhance or support the IT environment.
  • Provide assistance and advice to business users in the effective use of applications and related IT infrastructures.
  • Write technical procedures and/or supporting documentation for the applications including operational usage or procedures, user guides, etc.
  • Participate in projects and perform other duties as may be assigned by the IT department.
  •  Troubleshoot and maintains MS Excel and Access based utilities; update and create macros using VBA.
  • un basic SQL queries

Key skills include:

  • Working knowledge of Active Directory, Group Policy, DNS, DHCP, Folder Permissions, Network Shares, and network connectivity
  • Strong knowledge of Windows 7 and troubleshooting experience
  • Strong analytical and problem-solving skills.
  • Proven ability to be flexible and work hard, both independently and in a team environment, with changing priorities.
  • Willingness to work occasionally outside of normal business hours.
  • Excellent English oral and written communication skills.
  • Programming experience in MS Excel/VBA and MS Access
  • Knowledge of SQL and relational database concepts.


Associate or Bachelor’s degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.

How to Apply

To apply please send your CV to  

Job Categories: IT. Job Types: Full-Time.

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