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Full-Time English speaking L1 support analyst (Nightshift only)

IT Career Hunter – Posted by Recruiter Hungary Budapest, Budapest, Hungary

recruiterhungary1

Job Description

Our prestigious multinational client with worldwide presence is looking for IT customer service representatives with native/excellent English language knowledge to their Budapest-based business service center for night shifts only.

Your responsibilities:

– Receive end user calls and web tickets
– Provide First Level Service Desk support to the employees of the customer
– Ticket creation, categorization and prioritization
– Ticket escalation to respective support group
– Incident resolution and recovery ticket closure
– Responsibility for following up on tickets logged
– Responsibility for keeping the end user informed of the status of their incident tickets
– Taking part in any trainings and coaching sessions

Our requirements:

Native/excellent English language skills (will be tested during the application process)
– Readiness to work in night shift only
– Customer orientated, a good listener and asks competent and well directed questions
– Ready to learn new applications and solutions and has quick learning ability
– Reliable, open, communicative personality who works well within a team and has accurate work habits
– FRESH GRADUATES ARE ALSO WELCOME!

What we offer:

– Competitive salary and attractive compensation package
– Opportunity to be part of a rapidly expanding organization
– A role that provides you progress both professionally and personally
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
– IT Academy courses, professional development and career path
– Convenient location and nice office building

How to Apply

Advantage at the application: Citizenship of the European Union or officially permitted to work in Hungary including the following documents:
  • Permanent Residence Permit Card
  • Hungarian Address Card
  • Social Security Card
  • Tax Card
  • Work permit for Hungary
(Without the above application process may take much longer than usual due to visa administration) To apply please send your CV to recruiterhungary@gmail.com and find us on Facebook and Linkedin!

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: #English, agent, customer center, english speaking, it, and service desk.

Job expires in 43 days.

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