As an IT Customer Specialist you will:

• Provide technical support over the phone and via e-mail to external, corporate end users calling with IT-infrastructure problems who require assistance in using their systems or applications.

• Troubleshoot, diagnose and correct technical faults and guide the caller through the necessary steps to restore functionality.
• Be responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored.
• Work together with colleagues to share information, collaborate on problem solving and identify major service issues.

 

Why is it good for you to join our Out of Office Hours team?

• You will have the opportunity to support more clients and get a deeper knowledge in IT and procedures
• You have the opportunity to participate in trainings continuously
• If you are a student you can adapt this schedule to your timetable flexibly
• If you feel you can work more effectively in night hours you are in the right place
• In return for working in nights on certain days and weekends you will get day-offs
• Working in Out of Office Hours shift goes together with shift premium

 

We are seeking applicants with the following skills:

 

• Fluency in English
• Fluency in French
• Excellent communication skills and customer focus
• Considerable familiarity with MS Office Suite 2003 particularly and the Windows environment in general 

 

Shifts and Working hours:

You will work in various shifts that will include working on weekends and nights. Further information will be provided on the job interview.

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.