Full-Time Manager Procurement Support & Customer Set-Up
Job Description
Leader for Procurement Support Services and Customer Set-Up activities to Nalco businesses, based in the Budapest Shared Services Centre (BSSC).
The aim of the position is to effectively lead and manage the teams to deliver services to internal and external customers, meeting or exceeding defined service level commitments, ensuring staff are well trained and have opportunities to develop and add value through experience in their roles. The manager should seek to develop services offered by the group by adopting best practices, applying benchmarking reviews and searching for service/ efficiency developments, anticipating changing business requirements and proactively seeking and applying improved processes, procedures and new ways of working.
The Procurement Support team assist in master data maintenance for supplier agreements, Purchase Order Placement for some activities and in handling vendor queries. In addition, third party supplied order to Nalco customers are triggered and managed by a sub-team in this group. The team cover European operations, requiring full language support.
The Customer Set-Up Team are responsible for handling master data set-up and maintenance for customers, functional structures (districts and territories).
The position is located in Budapest, Hungary and reports to the Director, Budapest Shared Services Centre.
Essential Duties and Responsibilities:
Main responsibilities are:
– Manages Procurement Support and Customer Set-Up, taking overall responsibility for work processes, people management and delivery of agreed service levels for the groups.
– Leads customer satisfaction monitoring and development via establishing robust lines of communication with customers served and defining & implementing methods to track satisfaction rates and manage gaps in satisfaction.
– Defines in conjunction with principal customers service level agreements, incorporating appropriate measurements and reporting systems for tracking KPI’s towards achievement of the SLA’s.
– Develops best practice operational management procedures through benchmarking activities with top performing organizations. Actively seeks improvements and developments in work processes with reference to internal & external indicators and market data.
– Defines and leads projects and groups to develop work processes and apply improvements and efficiencies in work processes and procedures.
– Develop direct reports and, via supervisory levels, indirect people reports, by conducting annual performance reviews, documenting short term goals, mentoring, preparing development plans where necessary and ensuring training and development goals are pursued.
– Represents the BSSC as a member of cross-functional business process development teams.
– Undertake annual budget preparation process and effectively monitor spend versus budget in-year, making adjustments as necessary.
– Undertake situational analyses and project based support to the BSSC as may be required from time to time.
– Perform other duties as assigned.
Knowledge, skills and experience:
Able to lead and manage others and have excellent Emotional Intelligence. Intelligent, quick thinking. Ability to set priorities and manage time efficiently. Excellent analytical skills. Ability to structure own work in accordance with business needs and to be proactive in defining areas requiring attention.
Ability to liaise with staff in all parts of the organization and at all levels. Able to improve working efficiency through good working relationships and to extract the best from others.
Ability to express oneself effectively in both written and oral communication.
Knowledge of SAP is required. Prior Nalco experience is an advantage. An understanding of logistics processes is also desirable.
Work planning and evaluation:
– Usefulness to management and business as a whole in effective leadership and management of team contributing to effective service provision, thereby ultimately contributing to operational profitability.
– Management and internal customer satisfaction.
– Service Level Agreement adherence.
– Implementation of projects to add measurable value to operations, whilst simultaneously reducing cost to serve.
Working relationships and team working:
Works on a managerial level with other colleagues in a leadership team. In addition, needs to be able to work effectively with staff in other disciplines such as logistics, sales, marketing, procurement, manufacturing and planning.
Must have excellent working relationships with other operational staff to ensure most efficient transfer of information and hence best use to business as a whole. The ability to work with people of different nationalities and cultures and to liaise with staff at all levels is a prerequisite.
Qualifications:
Competency profile & Requirements:
Customer Focus
Seeks information about the real, underlying customer needs. Matches solutions to customer needs and adds value. Independently anticipates and meets customer needs. Takes personal responsibility for correcting customer issues. Develops partnerships with customers. Communicates clearly with customers, especially about expectations. Seeks customer input on decisions impacting quality or service.
Project or Process Management
Determines projects objectives before creating project plans. Creates detailed project/ process plans. Coordinates resources efficiently. Monitors processes and adjusts for variances on a timely basis. Simplifies and combines tasks to yield efficient workflow. Seeks out relevant information and evaluates causes and effects. Evaluates pros and cons of decisions and considers consequences.
Communication
Builds rapport and relationships while dealing with the issues at hand. Asks probing questions, restates ideas and uses other active listening techniques to ensure understanding. Clearly articulates information. Gives credible/ persuasive presentations in a variety of settings. Adapts communications to the audiences level/needs/style/culture. Proactively keeps people up to date on issues that affect them.
Business Acumen
Understands how the organization makes money and makes decisions accordingly. Provides value to customers, and knows why customers choose us over competitors. Anticipates and plans for future trends relevant to speciality area. Actively keeps up with current advances in field. Keeps up-to-date regarding developments in e-commerce.
Continuous Improvement
Independently improves the quality of work processes, products and/or services. Eliminates or streamlines activities in work that do not add value. Identifies and applies “best practices” to support continuous improvement efforts in work.
Planning & Organization
Does not waste time on tasks that yield low value. Balances the need for adequate planning with the need for action. Uses resources efficiently. Organises work effectively. Creates and monitors measures to chart the impact and success of personal work.
Problem Solving and Analysis
Independently solves problems effectively even under conditions of uncertainty. Takes time to gather data and diagnose the cause of a problem before taking action. Develops and evaluates alternate courses of action. Applies lessons learned from others in addressing problems or challenges. Goes beyond surface information to ensure details are correct.
With 2011 annualized sales of $11 billion and more than 38,000 employees, Ecolab Inc. (NYSE: ECL) is the global leader in water, hygiene and energy technologies and services that provide and protect clean water, safe food, abundant energy and healthy environments. Ecolab delivers comprehensive programs and services to the food, energy, healthcare, industrial and hospitality markets in more than 160 countries. For more information, please visit www.ecolab.com
Ecolab is committed to providing a positive and supportive work environment which fosters individual growth and achievement of business goals. Our values include respect for all colleagues, where we appreciate the diversity that comes with a worldwide organisation and people of varied backgrounds working for Ecolab. We value the diversity of our colleagues and strength this diversity brings us, whether by race or colour, gender, religion, sexual orientation, age, disability, natural origin, pregnancy or ancestry, etc. These are our values as a company.
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