Job Description

Exciting new opportunity to join a fresh Project at a most outstanding pay in Budapest!

To Apply click HERE

Rate: 880K HUF / month
Location: Budapest/Hungary
Preferred Start Date: ASAP. When do you think you could join?
Please note there is no option for home office work. 

The Client is a Large IT Firm looking for Polish Service Desk Analysts.
You will be joining an international team to work with the Service Desk to act as the first point of contact.

• Meet established service level metrics for call response, technical support, and customer service.
• Provide Help Desk support for End users and Level 1 Support for IT Infrastructure and Applications.
• Log Incidents / call tickets into Service Now, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
• Use remote tools such as Team Viewer / BOMGAR to troubleshoot and resolve end users’ laptops, desktops, mobile devices (Apple iPad / iPhone, Android Phones devices and other mobile smart phones).
• Follow and complete Help Desk opening and closing checklists.
• Research and update Knowledge Base for solutions that can be used to provide first-contact resolution.
• Perform installation/ troubleshooting / configuring of MS Outlook Client, MS Office Applications software, Antivirus Software, etc.
• Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
• Perform in depth troubleshooting of desktop/ laptop computers, printers, and other directly attached peripherals to identify issues.
• Provide / Assist users with basic Level 1 troubleshooting of Business Applications, Share Point Portals, Active Directory, MS Exchange Email, File Server, Print Server, MS Lync, etc.
• Provide basic troubleshooting for Networks (LAN, Wireless LAN), User desktop Telephones etc.

Role & Responsibilities of the suitable Service Desk Analyst

• Previous experience providing remote Help Desk / Service Desk support (this is a must).
• Good customer care skills.
• Should have previous working experience in the following:
• Desktops / Laptops / Peripheral Devices (Printers/scanners, etc.)
• MS Windows XP / Windows 7 Desktop Operating System.
• MS Office Applications – MS Outlook Client Installation, setup, and troubleshooting including PST Files.
• Antivirus Software.
• Basic Trouble shooting skills in networks: LAN, Wireless LAN, Video Conferencing, Audio Conferencing.
• Mobile Devices (Tablets and Phones): Apple, Android, Microsoft, Blackberry.
• Active Directory – User Account Management
• End User Laptop / Desktop – Image configuration and software patch update.
• Virtual Desktops (VDI).
• Basic Applications Support: Based on Standard Operating Procedures (SOPs).
• Experience using a ticketing system (BMC Remedy or Service Now)
• ITIL v3 Certification is a plus
• Any additional EU Language knowledge is a plus

How to Apply

To Apply click HERE

Job Categories: IT. Job Types: Full-Time. Job Tags: desktop support, helpdesk, service desk, and windows support.

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