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Full-Time Service Desk Agent
Job Description
Arche Consulting is created by people passionate about their careers, combining their knowledge and experience gained through many years of practice in the conduct of recruitment, consulting and training projects for diverse companies, in terms of both size and capital. The fusion of our experience and passion to act allows us to efficiently support the companies in recruiting employees and to help candidates to find an appropriate employment.
Responsibilities:
- Taking ownership and responsibility for problems of client’s technical issues
- Accepting and immediately starting to process, solve or forward Software/Hardware and telephony problems. Having a duty to supply information to the users
- Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
- Analysing requests and problems and developing solution suggestions
- Maintaining a high level of Quality Customer Service
- Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
- Intimating the Shift lead/ L2 whenever there is an upward trend in calls
- Providing detailed documentation in call logging system
- Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process
What we require:
- A good command of German/ Spanish/ Portuguese/ French
- Fluent English
- Reliable, open, communicative personality who works well within a team and has accurate work habits
- Customer orientated, a good listener and asks competent and well directed questions
- Ready to learn new applications and solutions and has quick learning ability
- Experience in working with customers or in an international environment is a huge advantage
- Good Analytical & Coordination skills are essential
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
Our Client offers:
- Open and colourful work place with multicultural community
- Pleasant and inspiring working atmosphere and state-of-the-art technologies
- Opportunity to be part of a rapidly expanding organization
- A role that provides you progress both professionally and personally
- IT Academy courses, professional development and career path
- Convenient location and nice office building
- Competitive salary and cafeteria benefits
How to Apply
Please sent your CV to Ewa Szewczyk ewa.szewczyk@arche-consulting.pl2686 total views, 0 today