Full-Time SERVICE DESK AGENT with German + English
Job Description
TECSOLUTIONS is a Consulting Company who Works with prestigious Multinational Customers.
We‘re hiring HELPDESK profiles with high level of languages for an immediate incorporation and with excellent opportunities to develop your career.
If you have high level of German and English and you’re looking for new challenges in IT sector this is your chance.
As a Service Desk Agent you will solve IT first level issues by mail or phone for an International Client
DETAILED JOB DESCRIPTION
– Working with an International Team reporting to your direct supervisor.
– Provide Excellent Customer Support.
-Answering incoming calls and help clients with their IT technical issues.
-Follow up and solving IT incidents.
– Transferring issues to a second level if necessary.
– Monitoring and solving problems keeping the customer informed.
-User Management.
-Responding to incoming emails.
-Ensuring that service quality levels fully meet expectations.
SKILLS AND REQUIREMENTS:
– Advanced IT skills.
-Excellent communication skills
-Experience in helpdesk or Technical support
– Minimum 1 year experience assisting international customers by phone
– High level of the required languages. – Language Certifications would be advantageous.
We offer:
- Competitive salary
- Dynamic and inspiring working environment
- Chance for both personal and professional development in an international organisation.
How to Apply
You can apply or contact us
Contact Information :
E-mail : samoros@grupts.es and we will contact with you asap.
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