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Full-Time Service Desk Agent Russian / Ukrainian
Job Description
Tasks:
o Provide basic level IT support over the telephone and via e-mail to clients
o Respond to customer’s IT requests
o Take part in trainings
Requirements:
o Fluent English
o Near native level of support language (Russian)
o Basic IT knowledge –general understanding of Windows, Office and Mobile devices
o Experience in IT support or customer service is essential
Offer:
o Multinational atmosphere
o Training and career building opportunities
o Competitive salary and compensation package
How to Apply
Please send your English CV together with your application No cover letter is required2168 total views, 0 today
Comment made by Sitkov Danila on Apr 30th 2014 at 4:23 pm:
Sitkov Danila
1 May 2014
I am writing to you with regards to the recent Call Center position.
I have a total of 1 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.
Should you find interest in my application, then I will be available for an interview at your convenience. I encourage you to contact me regarding my application.
Yours sincerely,
Sitkov Danila