Full-Time Service Desk Analyst (Bilingual – German & English)
Job Description
Service Desk Analyst (Bilingual – German & English) – URGENT join within a month
Budapest
Job Information:
Shifts: 8 hour shift between 7am – 3pm Local Time / Monday – Friday (Covering Germany)
Location: Frankfurt am Main – Germany
Language: Good Read / Write and Converse skills on Languages (German & English)
Technical Skills
• Previous experience providing remote Help Desk / Service Desk support (this is a must)!
• Good customer care skills.
Should have previous working Help desk experience in the following:
• Desktops / Laptops / Peripheral Devices (Printers/scanners, etc.)
• MS Windows XP / Windows 7 Desktop Operating System.
• MS Office Applications – MS Outlook Client Installation, setup, and troubleshooting including PST Files.
• Antivirus Software.
• Basic Trouble shooting skills in networks: LAN, Wireless LAN, Video Conferencing, Audio Conferencing.
• Mobile Devices (Tablets and Phones): Apple, Android, Microsoft, Blackberry.
• Active Directory – User Account Management
• End User Laptop / Desktop – Image configuration and software patch update.
• Virtual Desktops (VDI).
• Basic Applications Support: Based on Standard Operating Procedures (SOPs).
• Experience using a ticketing systems (BMC Remedy or Service Now)
• ITIL v3 Certification is a plus
This is a contractor position – initial salary 100 EUR a day gross
Avarage 20 working days a month
apply, send your CV to info@emeasystems.com
mention in the subject line – German124
How to Apply
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