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Full-Time Service desk Engineer

Phani kanth Anywhere

Job Description

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), iPhone, iPad and basic printer support.

–          Troubleshooting and resolving software issues.  Ability to install, configure, reconfigure or reinstall software including remote support

–          Reimaging computers/hard drives in accordance with customer standards

–          IMACD function including installation and decommission.

–          Backing up and restoring settings and associated systems administration activities

–          Categorize and prioritize end user support requests and service requests by utilizing a Service Now and HP Service Manager ticketing system to track tickets and provide up-to-date status and information.

–          Move equipment associated with escalated help desk incidents and service requests

–          Performing asset inventory activities as needed.

–          Trains and orients staff on use of hardware and software.

–          Recommends and / or performs upgrades on systems to ensure longevity.

–          Handle the end user kiosk

–          Performs other duties as assigned.

How to Apply

If you are interested, please contact me on mubarak.s@smartedges.co or +44(0)2033933654 .

Job Categories: IT. Job Types: Full-Time.

Job expires in 15 days.

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